One of our clients is looking for a detail oriented Collections Specialist. As a Collections Specialist, you will be responsible for managing client accounts and ensuring timely payment collection.

Your role will involve engaging with clients to address payment inquiries and disputes, providing exceptional customer service, and collaborating with the Billing Team to resolve billing-related issues. Successful candidates will possess strong communication skills, problem-solving abilities, and a proactive attitude toward achieving collections goals.

Benefits:

• Competitive salary
• Strong support system
• Salary increase starting on your first year of employment (based on performance)
• Monthly Performance Incentive (only for full-time roles | based on given metrics |can
• range from $40 - $50)
• Health benefit ($30/month)
• No computer activity monitoring
• Training materials for upskilling provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leaves (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• Internet Allowance ($25/month)

Key Responsibilities:

• Engage with clients in a professional and courteous manner to resolve payment inquiries and disputes.
• Act as the primary point of contact for collections, addressing client concerns and maintaining positive relationships.
• Uphold high standards of customer service by ensuring prompt and satisfactory resolutions to billing/payment issues.
• Strive to exceed client expectations in every interaction, demonstrating empathy and understanding.
• Work closely with the Billing Team to address billing-related inquiries and disputes.
• Facilitate seamless information flow between billing and collections functions to ensure effective resolution of issues.
• Provide detailed customer reconciliation and statements as needed.
• Address payment disputes and handle payment processing and refunds promptly and accurately.
• Proactively identify challenges and seek creative solutions to ensure successful collection outcomes.
• Ad hoc tasks from the client.

Requirements & Qualifications:

• At least 2 years of experience in collections, accounts receivable, or a related field.
• Exceptional verbal communication skills, with the ability to engage confidently and professionally with clients.
• Strong negotiation and problem-solving abilities.
• Show resilience and determination in achieving collections goals.
• Proficient in the use of various accounting software and Microsoft Office applications, particularly MS Excel.
• Knowledge of billing processes and industry regulations is a plus.
• Experience with Salesforce or similar CRM software.
• Amenable to work Monday to Friday between 9 AM to 6 PM Pacific Standard Time (PST)

Preferred Qualifications:

• Additional training or coursework in customer service or collections.
• Strong interpersonal skills and ability to work effectively in a team environment.